Data Management
Manage your personal data and privacy settings
Under data protection laws, you have the following rights regarding your personal information:
Right to Access
Request a copy of all personal data we hold about you
Right to Rectification
Correct inaccurate or incomplete information
Right to Erasure
Request deletion of your personal data
Right to Portability
Receive your data in a structured format
Account Information
- Full name and email address
- Phone number
- Account preferences and settings
Booking Information
- Travel dates and destinations
- Guest information
- Special requests and preferences
- Booking history and reviews
Payment Information
- Payment method details (securely stored by payment processors)
- Transaction history
- Billing address
Usage Data
- Pages visited and interactions
- Search queries and filters used
- Device and browser information
- IP address and location data
You can request a copy of all personal data we hold about you. We will provide this information in a commonly used electronic format within 30 days.
Your data export will be sent to your registered email address
You can update most of your personal information directly through your account settings. For assistance or to update information not accessible through your account, please contact us.
You have the right to request deletion of your personal data. Please note:
- Some data may be retained for legal or contractual obligations (e.g., booking records for tax purposes)
- Active bookings must be cancelled before account deletion
- This action is permanent and cannot be undone
- You will receive a confirmation email before deletion is completed
Manage your email and notification preferences:
Promotional Emails
Special offers and travel deals
Booking Updates
Confirmations and reminders
Property Alerts
New property matches and price changes
Note: You cannot unsubscribe from essential service emails (booking confirmations, account security alerts)
We retain your data for the following periods:
Account Data: Until account deletion or 3 years of inactivity
Booking Data: 7 years for legal and accounting requirements
Marketing Data: Until you unsubscribe or 2 years of inactivity
Usage Analytics: Anonymized after 18 months
We share your data with the following types of third parties:
- Service Providers: Hotels, tour operators, transportation companies necessary for your bookings
- Payment Processors: PayPal and MercadoPago for secure payment processing
- Analytics Services: Google Analytics for website improvement (anonymized data)
- Email Services: For sending booking confirmations and communications
We do not sell your personal data to third parties for marketing purposes.
For any questions or requests regarding your personal data, please contact our Data Protection Officer:
Email: info@stilltravelling.cl
Subject Line: "Data Protection Request"
Phone: +56 9 9316 9793
We will respond to all requests within 30 days. For complex requests, we may extend this period by an additional 60 days with notification.
