Cancellation & Refund Policy
Last updated: February 2026
Please read this policy carefully before making a booking. Different services may have different cancellation terms.
Free Tours (Tip-Based)
- More than 24 hours before: Free cancellation, no charges
- Less than 24 hours before: Please notify us to help us plan accordingly
- No-show: No refund applicable (tip-based service)
Paid Tours & Private Tours
- More than 7 days before: Full refund minus 10% administrative fee
- 4-7 days before: 50% refund
- 2-3 days before: 25% refund
- Less than 48 hours: No refund
- No-show: No refund
Weather Cancellations
If a tour is canceled due to severe weather or safety concerns, you will receive a full refund or the option to reschedule at no additional cost.
Standard Cancellation Policy
- More than 14 days before: Full refund minus 15% booking fee
- 7-14 days before: 50% refund
- Less than 7 days: No refund
- No-show: No refund, full charge applies
Flexible Cancellation (if selected)
- More than 48 hours before: Full refund minus 5% processing fee
- Less than 48 hours: 50% refund
Note: Flexible cancellation option is available for an additional 10% fee at booking.
Non-Refundable Rates
Some accommodations offer non-refundable rates at a discounted price. These bookings cannot be canceled or modified, and no refunds will be provided.
- More than 24 hours before: Full refund minus 10% fee
- 12-24 hours before: 50% refund
- Less than 12 hours: No refund
- Flight delays/changes: Free rescheduling with proof of delay
- More than 24 hours before: Free cancellation
- Less than 24 hours: Cancellation fee may apply
- Special events/set menus: 48-hour cancellation notice required
Consultation and evaluation services:
- Initial consultations: Free cancellation up to 48 hours before
- Property evaluations: 7-day cancellation notice for full refund
- Legal and closing services: Subject to separate agreement
To cancel your booking, please:
- Log in to your account and go to "My Bookings"
- Select the booking you wish to cancel
- Click "Cancel Booking" and follow the instructions
- You will receive a confirmation email once processed
Alternatively, you can contact us directly:
Email: info@stilltravelling.cl
Phone: +56 9 9316 9793
WhatsApp: +56 9 9316 9793
- Refunds are processed to the original payment method
- Processing time: 5-10 business days after approval
- Bank/credit card may take additional 3-5 days to reflect the refund
- You will receive an email notification when the refund is processed
You may modify your booking subject to availability and the following terms:
- Date changes: Subject to the same cancellation policy
- Guest number changes: Must be made at least 48 hours in advance
- Service upgrades: Available based on availability, price difference applies
- Modification fee: 5% of booking value may apply
In cases of force majeure (natural disasters, pandemics, government restrictions, etc.), we will work with you to provide alternative solutions, including:
- Rescheduling at no additional cost
- Credit vouchers valid for 12 months
- Partial or full refunds based on the situation
If you have a dispute regarding a cancellation or refund, please contact our customer service team. We aim to resolve all disputes fairly and promptly. If we cannot reach a resolution, you may have the right to pursue other legal remedies in accordance with Chilean law.
Customer Service:
Email: info@stilltravelling.cl
Phone: +56 9 9316 9793
